Welcome to Prakaipetch Muay Thai Academy! We are excited to have you as part of our community. To ensure a smooth and transparent process, please take a moment to review our policies, terms and conditions.
By participating in any class, course, or event conducted by Prakaipetch Muay Thai Academy (hereafter referred to as “the Academy”), all members hereby agree and acknowledge the following:
Liability Waiver and Release Policy
- Risk Acknowledgment: It is recognised that engaging in Muay Thai and other physical exercises can be intense and present risks of accidents or injuries. Members are fully aware of these risks and hazards and voluntarily choose to partake in these activities, accepting all potential risks.
- Release of Liability: Members agree to release, discharge, and refrain from suing the Academy, its management, staff, trainers, agents, and other members for any injuries, death, or loss or damage to personal property that may arise from, or be in any way connected to, their participation in the Academy’s activities.
- Health and Medical Consent: Members declare that they are in good physical condition and capable of participating in the strenuous activities involved in Muay Thai training. They commit to informing the Academy and its trainers about any medical conditions, injuries, or other health-related issues that might affect their ability to participate in the classes.
- Media Consent: Consent is provided for the use of the members’ images or likenesses in photographs, videos, or other media taken during Academy activities for promotional purposes.
- Indemnification: Members agree to indemnify and hold the Academy harmless from any claims, actions, suits, costs, expenses, damages, and liabilities, including attorney’s fees, that arise as a result of their involvement in the Academy’s activities, and to reimburse the Academy for any such expenses incurred.
Membership Cancellation and Refund Policy
- Cancellation Request: All requests for membership cancellation must be submitted in writing to the Academy’s administration office or via the official email address provided by the Academy. The cancellation request must include the member’s full name, membership ID, and reason for cancellation.
- Review of Cancellation: The Academy will review each cancellation request individually. Only cancellations due to personal medical conditions and relocation outside of Singapore will be considered for approval.
- Notice Period: A notice period of 30 days is required for all cancellations. The membership will remain active, and the member will have access to the Academy’s facilities and classes during the notice period.
- Refund Eligibility: Refunds will only be considered for memberships that have a remaining term of more than one month from the date of cancellation. No refunds will be provided for memberships with less than one month remaining term.
- Refund Calculation: The refund amount will be calculated on a pro-rata basis, based on the remaining term of the membership. An administrative fee of 10% of the refund amount will be deducted from the final refund.
- Refund Processing: Refunds will be processed within 30 days of the approval of the cancellation request. The refund will be made via the original payment method used by the member.
- No Refund for Promotional Memberships: Memberships purchased under promotional offers or discounted rates are non-refundable.
- Exceptions: Exceptions to this policy may be considered in cases of medical emergencies or other exceptional circumstances, at the discretion of the Academy’s management.
Membership Oversea Assignment and Freeze Policy
- Notification Requirement: The member agrees to notify the gym at least 14 days in advance of the intended overseas travel or assignment period.
- Temporary Freeze and Extension:
- The gym may, at its discretion, allow the member to temporarily freeze their membership or extend the membership term for the duration of the overseas travel or assignment period. This applies to members traveling overseas for company assignments exceeding one week or for other approved reasons.
- Members are also permitted to temporarily freeze their membership in cases of pregnancy and hospitalisation, subject to management approval.
- Eligibility for Overseas Assignments: Only members assigned overseas by their company are eligible for a membership freeze or extension under this policy. Overseas trips for holiday purposes are not included.
- Payment during Overseas Period: The member shall continue to fulfil their monthly membership dues during the overseas travel or assignment period, along with any additional fees or charges as specified in the membership agreement.
- Proof of Overseas Assignment: The member is required to provide proof of overseas assignment, such as travel itineraries, company assignment letters, visa details, or accommodation reservations, to be eligible for the membership freeze or extension.
- Limitations: The gym reserves the right to deny or limit requests based on availability, facility policies, or any other reasonable grounds.
- Reactivation: Upon return from or completion of the overseas assignment, or upon the conclusion of the circumstances warranting a freeze (pregnancy, hospitalisation), the member’s membership will automatically be reactivated, and the extended or frozen term will expire.
Code of Conduct
- Respect: Treat all members, trainers, and staff with respect and courtesy. Respect the facilities and equipment of the Academy. Please use them as intended and report any damages or issues immediately.
- Safety: Follow all safety guidelines and instructions provided by the trainers and staff. Always use the necessary protective gear and equipment while training.
- Punctuality: Arrive on time for classes and sessions. If you are late, enter quietly and join the class without disturbing others.
- Cleanliness: Keep the training area, changing rooms, and other facilities clean and tidy. Use the provided bins for any rubbish.
- Integrity: Be honest and uphold the values of the Academy. Report any incidents of misconduct or violations of this code of conduct to the Academy’s management.
- Discipline: Be disciplined in your training and committed to your goals. Follow the instructions and guidance of the trainers and staff.
- No Discrimination or Harassment: The Academy has a zero-tolerance policy for discrimination or harassment of any kind. Any such behaviour will result in immediate action.
Class Scheduling and Cancellation Policy
- Class Scheduling: Classes must be booked in advance through our online booking system. Private/Personal Training classes must be booked in advance through our gym’s hotline/customer service. Members are advised to check the class schedule regularly for any updates or changes.
- Class Cancellations by Members: If you are unable to attend a class you have booked, please cancel your reservation at least 6 hours in advance. Cancellations made less than 6 hours before the class starts will result in the loss of that session, and no refund will be provided.
- No-Show Policy: Members who fail to show up for a class without cancelling will be considered a “no-show.” Repeated no-shows may result in penalties, including restrictions on future class bookings.
- Class Cancellations by Prakaipetch Muay Thai Academy: The Academy reserves the right to cancel classes due to unforeseen circumstances, such as inclement weather, instructor illness, or other emergencies. In such cases, members will be notified as soon as possible, and an alternative class will be offered.
- Information We Collect: Personal information such as name, contact details, and date of birth, when you sign up for a membership or newsletter. Transactional information related to your membership fees and purchases. Data from your interactions with our website and mobile app, including IP addresses, device information, and browsing history.
- How We Use Your Information: To process your membership application and manage your account. To communicate with you regarding class schedules, promotions, and other relevant updates. To improve our services, website, and mobile app based on your feedback and interactions. For billing and payment processing.
- Information Sharing: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors and software providers. We will not sell or share your personal information with third parties for marketing purposes without your consent.
- Your Rights: You have the right to access, update, or delete your personal information at any time. If you wish to opt out of receiving promotional communications, you can do so by contacting our customer service team.
Health and Safety Policy
- Facility Safety: Our facilities are designed and maintained to provide a safe and comfortable environment for training. We ensure that our equipment is regularly inspected and maintained in good working condition. We have clear signage and instructions to guide members on the proper use of equipment.
- Hygiene and Sanitation: We maintain high standards of cleanliness and sanitation in our facilities. We provide hand sanitisers and encourage regular handwashing. We have protocols in place for regular cleaning and disinfection of high-touch surfaces.
- Staff Training and Responsibilities: Our staff are trained to uphold our health and safety standards and respond promptly to any incidents. We have designated first aiders and first aid kits readily available in case of emergencies. Staff are responsible for ensuring that members adhere to safety guidelines and reporting any breaches.
- Member Responsibilities: Members are required to follow all safety guidelines and instructions from our staff. Members should report any unsafe conditions or incidents to our staff immediately. Members are encouraged to consult with our trainers or staff if they have any health concerns before participating in a class.
- Emergency Procedures: We have established emergency procedures for various scenarios, such as fire, injury, or medical emergencies. Emergency exits and fire extinguishers are clearly marked and accessible. We conduct regular drills to ensure preparedness in case of an emergency.
Payment and Fee Policy
- Membership Fees: All membership fees are due in full upon registration. We accept payments via cash, credit card, Paynow/Paylah, or bank transfer. Membership fees are non-refundable and non-transferable.
- Monthly Payments: For members who opt for monthly payments, the payment is due on the 1st of each month. A late fee of $20 will be charged for payments made after the 5th of the month.
- Private Training Sessions: Payments for private training sessions must be made in advance. If you need to cancel a private training session, please provide at least 24 hours’ notice to avoid being charged for the session.
- Refunds (of Sessions): Refunds will only be issued in the case of medical emergencies or injuries, with a valid medical certificate. Refunds will be processed within 30 days from the date of approval.
- Trial Classes: Trial classes are available for new members only. Payments for trial classes must be made in advance and are non-refundable.
- Promotions and Discounts: Promotions and discounts cannot be combined. Discounts are valid for the specified duration only and cannot be extended.
Harassment and Non-Discrimination Policy for Prakaipetch Muay Thai Academy
- Policy Statement: We strictly prohibit any form of harassment or discrimination. Harassment includes, but is not limited to, verbal, physical, or visual conduct that creates an intimidating, offensive, or hostile environment. Discrimination includes, but is not limited to, treating individuals differently based on their race, ethnicity, religion, gender, sexual orientation, age, or ability.
- Reporting Procedure: If you experience or witness any form of harassment or discrimination, please report it immediately to a staff member or instructor. All reports will be treated with confidentiality and respect. Appropriate action will be taken to address the issue and prevent its recurrence.
- Consequences: Anyone found to be in violation of this policy will be subject to disciplinary action, up to and including expulsion from the academy. In cases of severe misconduct, the matter may be reported to the relevant authorities.
- Training and Awareness: Prakaipetch Muay Thai Academy will provide training to all staff and instructors on preventing and addressing harassment and discrimination. We will also promote awareness among our members to foster a respectful and inclusive community.
All members upon signing up our membership will agree to abide by the policies of Prakaipetch Muay Thai Academy as outlined above. Failure to comply with these policies may result in disciplinary action, including possible expulsion from the Academy. Prakaipetch Muay Thai Academy reserves the right to modify these policies at any time, and I agree to adhere to any changes made.